Fehler in Norton Ghost

Symantec bietet hier auf der Homepage Hilfe an. Es sind Einträge zum Fehler

12020 sowohl auch zum Fehler 36000 vorhanden [1].

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Error: "Error 12020 Write to CD-R disc failed" while saving an image file to a CDR/RW

Situation:

While running Ghost to create an image file and saving it directly to a CD-R or CD-RW drive, you see the message "Error 12020 Write to CD-R disc failed" and the CDR/RW drive appears to be powered down.

Solution:

Because this situation has a variety of causes, no one solution will work in every case. To resolve the problem, try each of the following solutions.

Power settings

The power savings settings in the computer's BIOS may cause this problem. Power saving settings enable some BIOSs to shutdown selected devices. To resolve the problem, disable the power saving features in the computers' BIOS.

CD-ROM configuration

This problem can also happen when Ghost does not have access to the CD-ROM drive. See the document How to determine whether Ghost can access the CDR/RW drive.

IDE controller

With some CD writers such as the Iomega CDZIP 12x4x32 CDR/W drive, this problem sometimes happens when the CD writer is on the same IDE controller as the hard disk that Ghost is cloning. To resolve the problem, attach the CD writer and hard disk to different IDE controllers. Typically, this results in making the disk drive the Primary Master and the CD writer the Secondary Master.

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Error: "Internal Error 36000..." when writing an image directly to a CD-ROM drive

Situation:

When you use Ghost to write an image file directly to a CD-R or CD-RW drive, you see the message "Internal Error 36000." You might also see other error messages.

Solution:

This problem can happen when DOS does not have access to the CDR/RW drive. To check whether this is the case, see the document How to determine whether Ghost can access the CDR/RW drive.

(Original Beschrieb Symantec)

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Überprügfen Sie gemäss Beschrieb einmal, ob der CD-Brenner unterstützt wird. Diese Information finden Sie im Handbuch von Norton Ghost oder Online. Auch die Anschlüsse der CD-Laufwerke sollte gemäss Beschrieb einmal überprüft werden.

Eventuell haben Sie die Neuinstallation auf einer anderen Harddisk gemacht und bei Ihnen stellt sich nun das unter IDE-Controller beschriebene Problem.